Privacy Policy

Last updated: September 12, 2026

1. Introduction

EZ Invoice ("we", "us", or "our") operates the digital invoicing platform available at ezinvoice.pk and related services, including FBR and provincial sales tax (e-invoicing) submission, retail POS, and related invoicing tools. This Privacy Policy explains what information we collect through our website and services, how we use and share it, and the choices you have.

By using our website or services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide

  • Account information: name, email address, phone number, password, and business details.
  • Company information: company name, NTN/CNIC numbers, provincial tax registration numbers, business address, and bank account details used for invoicing.
  • Invoice data: buyer information (name, NTN, address, contact), products, quantities, prices, taxes, HS codes, and invoice numbers.
  • Billing and payment information: payment details and contact information when you purchase a subscription.

2.2 Information Collected Automatically

  • Usage data: pages visited, features used, and actions taken on our platform.
  • Device and log data: IP address, browser type, operating system, referring URLs, and timestamps.
  • Cookies and similar technologies: see Section 6 below.

3. How We Use Your Information

  • To operate, maintain, and improve our invoicing services.
  • To submit digital invoices to FBR and provincial sales tax authorities as you direct, in line with Pakistan tax regulations.
  • To process transactions, manage subscriptions, and provide customer support.
  • To secure the platform, prevent fraud and abuse, and enforce our terms.
  • To send service communications, updates, and — where you have consented or where permitted by law — marketing communications.
  • To comply with legal and regulatory obligations.

4. Legal Basis for Processing

Where applicable data protection laws (including the GDPR for users in the European Economic Area or the UK) apply, we process personal data on the following lawful bases: performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent where required.

5. Sharing and Disclosure

  • Government tax authorities: invoice and company data is transmitted to FBR and provincial sales tax authorities (such as PRA, SRB, KPK, AJK, and BRA) as required for e-invoicing compliance.
  • Service providers: hosting, payment processing, analytics, and support providers that help us deliver the service, who are bound by confidentiality obligations.
  • Advertising partners: where you visit our website, advertising and analytics providers such as Google and Meta may process limited usage data through cookies and pixels (see Section 6).
  • Legal compliance: we may disclose information if required by law, regulation, subpoena, or court order, or to protect our rights and users.

We do not sell your personal data.

6. Cookies and Advertising Technologies

Our website uses cookies and similar technologies to function properly, to understand how visitors use the site, and to support our advertising on platforms such as Google Ads and Meta (Facebook/Instagram) Ads.

  • Essential cookies: required for the website and application to work.
  • Analytics cookies: help us understand site usage (for example, Google Analytics).
  • Advertising cookies/pixels: allow Google and Meta to serve and measure relevant ads and to build audiences. These technologies collect limited information such as pages visited and actions taken on our website.

You can control cookies through your browser settings and through the ad preference tools of Google and Meta:

7. Data Retention

We retain personal data and invoice records for as long as your account is active or as necessary to provide the services, comply with legal and tax retention obligations (including Pakistan tax record-keeping requirements), resolve disputes, and enforce our agreements.

8. Your Rights and Choices

Depending on the jurisdiction you are in, you may have the right to access, correct, update, export, or delete your personal data, to object to or restrict certain processing, and to withdraw consent at any time. You may also opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us.

To exercise these rights, contact us using the details in Section 12. We will respond within the timeframe required by applicable law.

9. Data Security

We use administrative, technical, and physical safeguards designed to protect your information, including encrypted connections, access controls, and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Third-Party Links

Our website and invoices may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. Where material changes are made, we will notify users through the platform or by email.

Consent Mode for Ads: when required by applicable law (for example, for visitors in the EEA or the UK), our advertising tools used with Google Ads and Meta Ads respect your consent choices before marketing cookies are enabled.